Patient Responsibilities and Rights


  • Where an appointment has been made at the practice or a hospital, the patient is responsible for keeping it or giving adequate notice that they cannot attend so it may be available to another patient. Please note that patients who regularly fail to attend appointments will be asked to register with another surgery.
  • We have a "one patient one appointment" policy. If another family member needs to be seen they must make a separate appointment.
  • Patients are responsible for their children's behaviour whilst on the premises to ensure their safety and the right of a calm atmosphere for other patients.
  • Patients are requested to keep home visits for serious illness and infirmity and attend surgery where possible.
  • Please treat reception staff with courtesy. It is not their fault if a surgery is delayed.


  • To be treated with courtesy by GPs, employees and other providers of health services.
  • Absolute confidentiality maintained at all times and your right to privacy respected.
  • To be seen with safe, clean, comfortable premises offering facilities and access for the disabled.
  • We aim to see patients within 20 minutes of their appointment time. Where there is a delay, patients will be kept informed by the receptionists.
  • Urgent cases will be seen on the day. We aim to see non-urgent cases within 48 hours.
  • To be seen by the doctor of your choice. There are some pre-bookable appointments available with all doctors which are bookable up to 4 weeks in advance.

Further Help and Advice

The Bradford District Patient Advice and Liaison Service (PALS) can provide confidential, on-the-spot advice and support, helping you to sort out any difficulties you are having with the NHS.  You can contact PALS on 01274 237555 or via the website at

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